FAQ

1.How long does shipping take?

Your order will usually be prepared for shipping within 1-3 business days and delivered within 15-30 business days. Free shipping on all products to compensate for longer delivery times.

2. What if I don't like the product?

If you are not satisfied with the product, you can return it within 14 days of receiving the goods and we will immediately refund the purchase price. Please note our policy for returning or returning goods.

3. Should I be worried that my order won't arrive?

Of course not! If this situation should occur, we will immediately return your money and send you a new product. Fortunately, we have never experienced this incident. Of course, the legal protection of the buyer also applies to us.

4. What is your goal?

Our focus is to continuously improve the quality of life of our customers and make their everyday life easier. The satisfaction of our customers is our top priority, so we strive to provide an unforgettable shopping experience.

5. Why exactly KOZYHOME?

Our extensive range consists of high-quality products that undergo strict quality control. This ensures that we can offer our customers guaranteed flawless products. These criteria are part of our commitment to offer our customers a completely worry-free package that meets their needs.

6. Where can I give my feedback?

We welcome your feedback, suggestions for improvement and requests. Please use our contact form to get in touch with us. Our team is always available to help and we value hearing from our customers, so don't hesitate to contact us.